Returns & Exchanges

At Solawave, we want you to be completely satisfied with your skincare journey. If you are not delighted with your results, we offer a 30-day return policy for all devices and topicals purchased directly from our store.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal with your order number and shipping zip code to begin the process and select the items you wish to return.

• 2.
  Print Your Label

  Once your request is approved, we will email you a prepaid shipping label. Simply print it out and attach it securely to your original packaging.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location. Please ensure all original components and accessories are included to avoid processing delays.

• 4.
  Receive Your Refund

  After our warehouse inspects the returned items, we will issue a refund to your original payment method within 5-10 business days.